Domestic Relations Section Box 311 One Montgomery Plaza 425 Swede St
Norristown, PA 19404-0311
AVR (Automated Voice Response)
PHONE NUMBERS ARE: (610) 278-3646 1-800-771-2467 What is the PACSES AVR? PACSES stands for Pennsylvania Automated Child Support Enforcement System. AVR stands for Automated Voice Response. The PACSES AVR can be accessed through your telephone to answer most of your child support questions. The PACSES AVR is available 24 hours a day, 7 days a week. The PACSES AVR gives you quick access to child support information. You may hear about policy and procedures and receive updates on your case, including recent payments and account status.
How do I use the PACSES AVR?
The PACSES AVR greets you with a list of choices. When you hear the option you like, press that number on your touch-tone telephone keypad. The computer will give you the information you selected.
1. Do you have a touch-tone telephone?
The PACSES AVR will inquire as to whether you have a touch-tone. Press (1) if you have a touch-tone telephone.
If you do not have a touch-tone phone, stay on the line and you will be transferred automatically to an operator.
2. You may choose from the following information:
PRESS (1)
To hear about General Office Information:
PRESS (1)
Office hours
PRESS (2)
Directions to the DRS
PRESS (3)
Court of Common Pleas location
PRESS (4)
Cost & fees
PRESS (2)
To hear about General Case Information:
PRESS (1)
How to open a case
PRESS (2)
Interstate case information
PRESS (3)
Blood testing information
PRESS (4)
Protection from abuse information
PRESS (5)
Custody information
PRESS (3)
To hear about Collections and Enforcement:
PRESS (1)
Income attachment information
PRESS (2)
Intercept information
PRESS (1)
IRS Intercept
PRESS (2)
Unemployment Compensation Intercept
PRESS (3)
Lottery Intercept
PRESS (3)
Credit reporting information
PRESS (4)
Business and professional licensing
PRESS (5)
Public assistance
PRESS (6)
Liens / judgments
PRESS (4) (Note: Effective 8/2/99, Payment information is no longer on the Montgomery DRS's AVR - to obtain payment information, call the SCDU AVR at 1-877-727-7238. The SCDU AVR works the same way as the Montgomery DRS's AVR, so you may use these instructions as necessary to access payment information on the SCDU AVR.)
To hear Case Specific Information:
(PIN number needed)
* Additional details below
PRESS (6)
Other party messaging:
PRESS (1)
Government agencies
PRESS (2)
Attorneys
PRESS (3)
Employers
PRESS (4)
Insurance agencies
3. When you PRESS (4) to hear case specific information you will need two numbers:
*
Your social security number
*
Your PIN (Participant Identification Number), which you will choose the first time you PRESS (4) to access the case specific area of the AVR
4. To set your PIN number:
*
PRESS (1) to tell the PACSES AVR that you have a touch tone telephone.
*
PRESS (4) to enter the case specific area of the AVR.
*
The PACSES AVR will ask you to enter your social security number followed by the (#) pound sign.
*
PRESS (2), by pressing 2 you are telling the PACSES AVR that you do not have a PIN number and you would like to obtain one.
*
You will choose your (PIN) personal identification number by entering any six numbers followed by the (#) pound sign.
BE SURE TO WRITE DOWN YOUR PIN FOR FUTURE USE
IF YOU NEED TO HAVE YOUR PIN RESET, PLEASE SUPPLY THE FOLLOWING INFORMATION: PICTURE ID, PACSES ID NUMBER AND SOCIAL SECURITY NUMBER MAIL INFORMATION TO: PIN ADMINISTRATOR MONTGOMERY COUNTY D.R.S. P. O. BOX 311
NORRISTOWN, PA 19404-0311
OR FAX INFORMATION TO 610-239-9637
5. What can the PACSES AVR tell me about my case:
With your social security number and PIN, information about your case is available 24 hours a day.
*
PRESS (1) to tell the PACSES AVR that you have a touch tone telephone.
*
PRESS (4) to enter the case specific area of the AVR.
*
Enter your social security number followed by the (#) pound sign.
*
PRESS (1), telling the AVR that you have a PIN number.
*
Enter your PIN followed by the (#) pound sign.
*
If you have more than one case, select a case.
The options that are available are:
PRESS (1)
Payment Information: (Note: This option has been disabled from the Montgomery DRS's AVR effective 8/2/99 - to obtain payment information, call the SCDU AVR at 1-877-727-7238. The SCDU AVR works the same way as the Montgomery DRS's AVR, so you may use these instructions as necessary to access payment information on the SCDU AVR.)
PRESS (1)
Last payment
PRESS (2)
Last three payments
PRESS (5)
Payment history information
PRESS (3)
Common Questions:
PRESS (1)
Case status
PRESS (2)
Public assistance information
PRESS (4)
Close a case
PRESS (5)
Account Balance
PRESS (6)
New Case:
(If you have more than one case you may choose another case number.)
6. Will I be able to hear my entire case history on the PACSES AVR:
The PACSES AVR will only have data from the date the PACSES system was implemented in your county's DRS. (Note: The Montgomery County DRS implemented PACSES on 5/4/98.)
(Example - If your county's DRS office was implemented onto PACSES on Jan 1 and you call the AVR on Jan 2 the AVR might tell you that there have been no actions or payments to your case in the last six months. This is because PACSES has not yet provided any information about your case to the AVR. As soon as a payment is made through PACSES information will become available.)
7. What other options do I have on the PACSES AVR:
PRESS (*)
For help using the PACSES AVR.
PRESS (#)
To return to the previous menu. When you have completed your inquiry in the AVR, PRESS (#) multiple times to exit the systems.
8. Now that I know what numbers to push, do I have to listen to the complete message before I select the next option:
No, once you know the number sequence, press the option you want as soon as the message starts.
